Module 1: Introduction to IT Service Intelligence (ITSI)
- Overview of ITSI
- Key concepts and terminology
- ITSI architecture and components
Module 2: Configuring ITSI
- Installing and deploying ITSI
- Configuring service and entity relationships
- Configuring notable events
Module 3: Creating Service Definitions
- Creating services and service templates
- Creating entity rules and mapping entities
- Creating service KPIs
Module 4: Monitoring Services
- Using the ITSI service analyzer to monitor services
- Setting up service-level agreements (SLAs)
- Creating and managing KPI base searches
Module 5: Machine Learning in ITSI
- Using machine learning to detect anomalies and predict service issues
- Configuring and managing machine learning jobs
Module 6: Dashboards in ITSI
- Creating and using glass tables
- Using the dashboard editor to create custom dashboards
- Creating and managing dashboard panels
Module 7: Event Analytics in ITSI
- Understanding event analytics
- Creating and using glass tables for event analytics
- Creating and managing correlation searches
Module 8: ITSI and Other Splunk Products
- Integrating ITSI with other Splunk products, such as Enterprise Security and User Behavior Analytics (UBA)
Module 9: ITSI Best Practices
- Understanding ITSI best practices and guidelines
- Troubleshooting common ITSI issues and errors