642-437 CVOICE - Implementing Cisco Voice Communications and QoS (CVOICE)
- Describe a dial plan
- Describe the basic operation and components involved in a VoIP call
- Implement Cisco Unified Communications Manager Express to support endpoints using CLI
- Describe the components of a gateway
- Implement a gateway
- Implement Cisco Unified Border Element
- Describe the need to implement QoS for voice and video
- Implement a gateway
642-447 CIPT1 - Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
- Perform initial setup of a Cisco Unified Communications Manager cluster
- Describe and configure Cisco Unified Communications Manager to support on-cluster calling
- Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
- Describe and configure Cisco Unified Communications Manager media resources
- Describe and configure the Cisco Unified Communications Manager to support features and applications
642-457 CIPT1 - Implementing Cisco Unified Communications Manager, Part 2 (CIPT2)
- Describe and implement centralized call processing redundancy
- Describe and configure a multi-site dial plan for Cisco Unified Communication Manager
- Implement call control discovery and Cisco Inter Company Media Exchange
- Implement bandwidth management and Call Admission Control
- Implement mobility features
642-427 TVOICE- Troubleshooting Cisco Unified Communications (TVOICE)
- Apply the Cisco Recommended Methodology used to Determine General Unified Communications System Problems and Issues
- Identify Available Tools to Operate and Troubleshoot a Unified Communications System
- Troubleshoot Registration Issues
- Troubleshoot Call Setup Issues
- Troubleshoot Database
- Troubleshoot Call Control Discovery and Cisco Inter Company Media Exchange
- Troubleshoot Application Issues
- Troubleshoot Media Resources
- Troubleshoot Voice Quality Issue
642-467 CAPPS - Integrating Cisco Unified Communications Applications (CAPPS)
- Configure Cisco Unity Connection
- Configure Cisco Unity Express using the GUI
- Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
- Implement Cisco Unified Presence solution
642-437 CVOICE - Implementing Cisco Voice Communications and QoS (CVOICE)
Describe a dial plan
- Describe a numbering plan
- Describe digit manipulation
- Describe path selection
- Describe calling privileges
Describe the basic operation and components involved in a VoIP call
- Describe VoIP call flows
- Describe RTP, RTCP, cRTP, and sRTP
- Describe H.323
- Describe MGCP
- Describe Skinny Call Control Protocol
- Describe SIP
- Identify the appropriate gateway signaling protocol for a given scenario
- Choose the appropriate codec for a given scenario
- Describe and Configure VLANs
Implement Cisco Unified Communications Manager Express to support endpoints using CLI
- Describe the appropriate software components needed to support endpoints.
- Configure DHCP, NTP and TFTP.
- Describe the differences between the different types of ephones and ephone-dns.
- Configure Cisco Unified Communications Manager Express endpoints.
Describe the components of a gateway
- Describe the function of gateways
- Describe DSP functionality
- Describe the different types of voice ports and their usage
- Describe dial peers and the gateway call routing process
- Describe codecs and codec complexity
Implement a gateway
- Configure analog voice ports
- Configure digital voice ports
- Configure dial peers
- Configure digit manipulation
- Configure calling privileges
- Verify dial-plan implementation
- Implement fax support on a gateway
Implement Cisco Unified Border Element
- Describe the Cisco Unified Border Element features and functionality
- Configure Cisco Unified Border Element to provide address hiding
- Configure Cisco Unified Border Element to provide protocol and media interworking
- Configure Cisco Unified Border Element to provide call admission control
- Verify Cisco Unified Border Element configuration and operation
Describe the need to implement QoS for voice and video
- Describe causes of voice and video quality issues
- Describe how to resolve voice and video quality issues
- Describe QoS requirements for voice and video traffic
Implement a gateway
- Describe the DiffServ QoS model
- Describe marking based on CoS, DSCP, and IP Precedence
- Configure layer 2 to layer 3 QoS mapping
- Describe trust boundaries
- Configure trust boundary on Cisco switches
- Describe the operations of the QoS classifications and marking mechanisms
- Describe Low Latency Queueing
- Describe the operations of the QoS WAN Link Efficiency mechanisms
- Enable QoS mechanisms on switches using AutoQoS
- Configure lLow Latency Queueing
642-447 CIPT1 - Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
Perform initial setup of a Cisco Unified Communications Manager cluster
- Describe Cisco Unified Communications Manager cluster architecture
- Describe Cisco Unified Communications Manager redundancy designs
- Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
- Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services
Describe and configure Cisco Unified Communications Manager to support on-cluster calling
- Configure a Cisco Unified Communications Manager group
- Configure Cisco Unified Communications Manager profiles and device pools
- Configure Cisco Unified Communications Manager templates
- Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
- Describe the tool for Auto-Registered Phones Support functionality
Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
- Describe Cisco Unified Communications Manager digit analysis
- Implement gateways
- Configure route patterns
- Configure route lists and route groups
- Implement toll-fraud prevention
- Configure digit manipulation
- Describe the functions and usage of calling search spaces and partitions
- Implement calling privileges
Describe and configure Cisco Unified Communications Manager media resources
- Describe media resources
- Configure MeetMe conferencing and software conferencing resources
- Configure Music on Hold
- Configure Media Resource Groups and Media Resource Group Lists
Describe and configure the Cisco Unified Communications Manager to support features and applications
- Configure IP phone services
- Configure Cisco Unified Communications Manager native presence features
642-457 CIPT1 - Implementing Cisco Unified Communications Manager, Part 2 (CIPT2)
Describe and implement centralized call processing redundancy
- Describe device fail over
- Configure call survivability
- Configure Cisco UnifiedSurvivable Remote Site Telephony operations
- Configure Cisco Unified Communications Manager Express to provide redundancy
- Configure MGCP Fallback operations
- Verify redundancy operations
Describe and configure a multi-site dial plan for Cisco Unified Communication Manager
- Describe the issues with multi-site dial plans
- Describe the differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
- Implement trunks
- Describe globalized call routing
- Implement a numbering plan for multisite topologies
- Configure tailend hop off
Implement call control discovery and Cisco Inter Company Media Exchange
- Configure Service Advertisement Framework Forwarder
- Configure Service Advertisement Framework Client Control
- Configure Service Advertisement Framework Call Control Discovery
Implement bandwidth management and Call Admission Control
- Configure regions
- Implement transcoders and MTPs
- Configure locations
- Implement RSVP agents
- Implement SIP precondition
- Describe functionality of a gatekeeper
- Implement gatekeeper-based Call Admission Control
- Configure Automated Alternate Routing
- Configure multisite Music on Hold
Implement mobility features
- Configure Cisco Unified Communications Manager Device Mobility
- Configure Cisco Extension Mobility
642-427 TVOICE- Troubleshooting Cisco Unified Communications (TVOICE)
Apply the Cisco Recommended Methodology used to Determine General Unified Communications System Problems and Issues
- Describe the steps that can be used to identify a problem with a given unified communication system
- Identify tools available for troubleshooting
- Identify tools available for monitoring
Identify Available Tools to Operate and Troubleshoot a Unified Communications System
- Describe troubleshooting and monitoring tools
- Determine appropriate tools to use for troubleshooting and monitoring system
- Correlate events based on traces, logs, debugs and output of monitoring tools
- Parse and interpret traces, logs, debugs and output of monitoring tools
Troubleshoot Registration Issues
- Troubleshoot issues with endpoint registration
- Troubleshoot issues with gateway registration
Troubleshoot Call Setup Issues
- Troubleshoot inter-site call setup issues
- Troubleshoot intra-site call setup issues
- Troubleshoot off-net call setup issues
Troubleshoot Database
- Troubleshoot database replication issues in Cisco Unified Communications Manager
Troubleshoot Call Control Discovery and Cisco Inter Company Media Exchange
- Troubleshoot service advertisement framework forwarder issues
- Troubleshoot service advertisement framework client control issues
- Troubleshoot service advertisement framework call control discovery issues
Troubleshoot Application Issues
- Troubleshoot Cisco extension mobility issues
- Troubleshoot Cisco unified communications manager device mobility issues
- Troubleshoot Cisco unified mobility issues
Troubleshoot Media Resources
- Troubleshoot music on hold
- Troubleshoot conference bridges
- Troubleshoot transcoders
- Troubleshoot MTP
Troubleshoot Voice Quality Issue
- Troubleshoot echo
- Troubleshoot dropped calls
- Troubleshoot audio quality issues
642-467 CAPPS - Integrating Cisco Unified Communications Applications (CAPPS)
Configure Cisco Unity Connection
- Choose the appropriate desktop messaging interface for client machines
- Integrate Cisco unity connection and Cisco unified communications manager
- Configure Cisco unity connection system settings
- Describe call management options
- Configure call routing options
- Configure audio text applications
- Configure Cisco unity connection partitions and search spaces
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco unity connection
- Troubleshoot Cisco unity connection
Configure Cisco Unity Express using the GUI
- Choose the appropriate desktop messaging interface for endpoints
- Integrate Cisco unity express and Cisco unified communications manager express
- Configure Cisco unity express system settings
- Configure auto attendant
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco unity express from Cisco unified communications manager express
- Troubleshoot Cisco unity express
Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
- Describe VPIM
- Configure VPIM on Cisco unity connection
- Configure VPIM on Cisco unity express
Implement Cisco Unified Presence solution
- Describe the function and operation of Cisco unified presence
- Describe Cisco unified presence solution components
- Describe the Cisco unified presence solution communication flows
- Configure Cisco unified communications manager for integration with Cisco unified presence
- Integrate Cisco unified presence with Cisco unified communications Manager
- Integrate Cisco unified presence with Cisco unified communications applications
- Troubleshoot Cisco unified presence