ServiceNow Configuration Management Database (CMDB) Fundamentals Training

• Acquiring a thorough understanding of the functionality, benefits, and potential use cases of a CMDB. Students would learn how to effectively populate the CMDB with CIs (Configuration Items), using different methods like discovery, integrations, and manual entry.
• The course will also cover managing and maintaining data quality in the CMDB, setting up and applying data models, and leveraging the CMDB for other ServiceNow applications.
• Understand the role and implications of CMDB in incident, problem, and change management.

• Recorded Videos After Training
• Digital Learning Material
• Course Completion Certificate
• 24x7 After Training Support

• ServiceNow administrators System engineers in an IT environment IT service management personnel Network and Systems Administrators IT Information Analysts ServiceNow Developers IT Managers and Directors

• Knowledge of ITIL processes
• Experience in configuration management or related IT fields Familiarity with CMDB operations, service mapping and discovery functionality Completion of ServiceNow System Administration course

• PR Tech Skills provides a globally recognized training certificate after successful completion of ServiceNow - Configuration Management Database (CMDB) Fundamentals certification course.

Module 1: Introduction to the CMDB

• Understanding IT Challenges
• Overview of Configuration Management
• CMDB Terminology
• Configuration Management Capabilities
• Identifying CMDB Stakeholders

Module 2: Designing a Successful CMDB Implementation

• Planning for a Successful CMDB
• Setting the Direction for CMDB Implementation
• Building a Team and Governance Model
• Designing a Configuration Plan
• Demonstrating Value to Stakeholders

Module 3: Configuring the CMDB Simulator

• Hands-on exercises and simulations related to CMDB configuration

Module 4: Populating the CMDB

• ServiceNow Discovery
• Service Mapping Discovery
• Amazon Web Services Discovery
• VMWare Discovery
• Importing Data into the CMDB
• Storage Discovery
• Microsoft SCCM Integration
• ServiceNow Store & Google Cloud Discovery
• Kubernetes Discovery

Module 5: CMDB Health and Maintenance

• Introduction to CMDB Health
• CMDB Health Dashboard
• Completeness Scorecard
• Compliance Scorecard
• Correctness Scorecard
• CMDB Health Simulator

Module 6: Troubleshooting CMDB Issues

• Identifying and Addressing Common CMDB Challenges
• Best Practices for Troubleshooting
• Using CMDB Health Metrics for Problem Solving

Module 7: Demonstrating CMDB Value

• Communicating the Value of CMDB to Stakeholders
• Reporting and Analytics
• Continuous Improvement Strategies