CompTIA A+ (220-801)
1. PC Hardware
- Configure and apply BIOS settings
- Differentiate between motherboard components, their purposes, and properties
- Compare and contrast RAM types and features
- Install and configure expansion cards
- Install and configure storage devices and use appropriate media
- Differentiate among various CPU types and features and select the appropriate cooling method
- Compare and contrast various connection interfaces and explain their purpose
- Install an appropriate power supply based on a given scenario
- Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs
- Given a scenario, evaluate types and features of display devices
- Identify connector types and associated cables
- Install and configure various peripheral devices
2. Networking
- Identify types of network cables and connectors
- Categorize characteristics of connectors and cabling
- Explain properties and characteristics of TCP/IP
- Explain common TCP and UDP ports, protocols, and their purpose
- Compare and contrast wireless networking standards and encryption types
- Install, configure, and deploy a SOHO wireless/wired router using appropriate settings
- Compare and contrast Internet connection types and features
- Identify various types of networks
- Compare and contrast network devices, their functions, and features
- Given a scenario, use appropriate networking tools
3. Laptops
- Install and configure laptop hardware and components
- Compare and contrast the components within the display of a laptop
- Compare and contrast laptop features
4. Printers
- Explain the differences between the various printer types and summarize the associated imaging process
- Given a scenario, install, and configure printers
- Given a scenario, perform printer maintenance
5. Operational Procedures
- Given a scenario, use appropriate safety procedures
- Explain environmental impacts and the purpose of environmental controls
- Given a scenario, demonstrate proper communication and professionalism
- Explain the fundamentals of dealing with prohibited content/activity
CompTIA A+ (220-802)
1. Operating Systems
- Compare and contrast the features and requirements of various Microsoft Operating Systems
- Given a scenario, install, and configure the operating system using the most appropriate method
- Given a scenario, use appropriate command line tools
- Given a scenario, use appropriate operating system features and tools
- Given a scenario, use Control Panel utilities
- Setup and configure Windows networking on a client/desktop
- Perform preventive maintenance procedures using appropriate tools
- Explain the differences among basic OS security settings
2. Security
- Apply and use common prevention methods
- Compare and contrast common security threats
- Implement security best practices to secure a workstation
- Given a scenario, use the appropriate data destruction/disposal method
- Given a scenario, secure a SOHO wireless network
- Given a scenario, secure a SOHO wired network
3. Mobile Devices
- Explain the basic features of mobile operating systems
- Establish basic network connectivity and configure email
- Compare and contrast methods for securing mobile devices
- Compare and contrast hardware differences in regards to tablets and laptops
- Execute and configure mobile device synchronization
4. Troubleshooting
- Given a scenario, explain the troubleshooting theory
- Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools
- Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools
- Given a scenario, troubleshoot common video and display issues
- Given a scenario, troubleshoot wired and wireless networks with appropriate tools
- Given a scenario, troubleshoot operating system problems with appropriate tools
- Given a scenario, troubleshoot common security issues with appropriate tools and best practices
- Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures
- Given a scenario, troubleshoot printers with appropriate tools