1. System Hardware
- Differentiate between system board types, features, components and their purposes.
- Deploy different chassis types and the appropriate components
- Differentiate between memory features / types and given a scenario select appropriate memory.
- Explain the importance of a Hardware Compatibility List (HCL)
- Differentiate between processor features / types and given a scenario select the appropriate processor.
- Given a scenario, install appropriate expansion cards in a server while taking fault tolerance into consideration.
- Install, update and configure appropriate firmware
2. Software
- Install, deploy, configure and update NOS (Windows / *nix).
- Explain NOS security software and its features.
- Given a scenario, implement and administer NOS management features based on procedures and guidelines
- Explain different server roles, their purpose and how they interact
- Summarize server virtualization concepts, features and considerations
- Describe common elements of networking essentials
3. Storage
- Describe RAID technologies and its features and benefits
- Given a scenario, select the appropriate RAID level
- Install and configure different internal storage technologies
- Network attached storage
- Transport media
4. IT Environment
- Write, utilize and maintain documentation, diagrams and procedures
- Given a scenario, explain the purpose of the following industry best practices
- Determine an appropriate physical environment for the server location
- Implement and configure different methods of server access
- Given a scenario, classify physical security measures for a server location
- Defense in-depth – multiple layers of defense
- Access control devices (RFID, keypads, pinpads)
5. Disaster Recovery
- Compare and contrast backup and restoration methodologies, media types and concepts
- Given a scenario, compare and contrast the different types of replication methods
- Explain data retention and destruction concepts
- Given a scenario, carry out the following basic steps of a disaster recovery plan
- Awareness of potential company policy requirements
- Follow emergency procedures (people first)
- Classification of systems (prioritization during recovery)
6. Troubleshooting
- Explain troubleshooting theory and methodologies
- Establish a theory of probable cause (question the obvious)
- Establish a plan of action tresolve the problem and notify impacted users
- Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods
- Causes of common problems
- Given a scenario, effectively troubleshoot software problems, selecting the appropriate tools and methods
- Given a scenario, effectively diagnose network problems, selecting the appropriate tools and methods
- Given a scenario, effectively troubleshoot storage problems, selecting the appropriate tools and methods
- Causes of common problems