80736AE: Microsoft Dynamics CRM 2016 Deployment Training

• Getting started with Microsoft Dynamics CRM Online
• Manage Microsoft Dynamics CRM Online Subscriptions, Instances and Updates
• Related Online services
• Microsoft Dynamics CRM for Outlook
• Configure mobile devices
• Email Management
• Server-side Synchronization

• Application Consultant
• Technology Consultant
• Solution Architect
• Developer

1. Getting Started

• Accessing CRM Online
• Licensing Plans
• Plan a Deployment
• Import Data

2. Manage Online Subscriptions

• Sign-up for a Subscription
• Manage Users
• User Account Synchronization
• Microsoft Online Services Administrative Roles

3. Manage Online Instances

• Overview of Instances
• Administer Instances
• Tenant Considerations
• Manage Storage
• Manage Administrative Email Notifications

4. Manage Online Updates

• CRM Online Update Policy
• Approve Updates to CRM Online

5. Related Online Services

• Exchange, Social Engagement and Marketing
• Parature, Yammer and SharePoint
• OneNote
• Telephony
• Office 365 Groups
• Office Delve
• OneDrive for Business

6. CRM for Microsoft Office Outlook

• Overview of CRM for Outlook
• Configure CRM for Outlook
• Synchronized Fields

7. Configure mobile devices

• Mobile Device Apps
• Configure Entities for Mobile
• Practice: Configure Entities for Mobile Apps
• CRM App for Outlook

8. Email Management

• Email Processing Options
• Email Tracking and Correlation
• Mailbox Monitoring
• Synchronization Methods
• Mailbox Records

9. Server-Side Synchronization

• Overview of Server-Side Synchronization
• Configure Server-side Synchronization
• Set up a Forward Mailbox
• Test Email Configuration

10. What Next?

• Customizations
• Customization Tactics
• Resources