- Prepare to install Microsoft Dynamics CRM
- Deploy Microsoft Dynamics CRM
- Manage Microsoft Dynamics CRM 2016
- Upgrade to Microsoft Dynamics CRM 2016
- Install and configure server-side synchronisation
- Install and configure Microsoft Dynamics CRM for Outlook
- Manage an Internet-facing deployment
- Maintain and troubleshoot a deployment
1. Prepare to install Microsoft Dynamics CRM
- Plan a deployment
- Identify system requirements
- Identify related technologies
- Identify email processing options
2. Deploy Microsoft Dynamics CRM
- Install Dynamics CRM
- Install Report Authoring Extensions and Reporting Extensions
- Install and configure the Email Router
3. Manage Microsoft Dynamics CRM 2016
- Configure Dynamics CRM
- Manage organisations
- Redeploy Dynamics CRM
4. Upgrade to Microsoft Dynamics CRM 2016
- Plan an upgrade
- Upgrade to Dynamics CRM 2016
- Upgrade related components
5. Install and configure server-side synchronisation
- Plan for server-side synchronization
- Configure and manage server-side synchronisation
6. Install and configure Microsoft Dynamics CRM for Outlook
- Prepare to install Dynamics CRM for Outlook
- Deploy Dynamics CRM for Outlook
- Configure Dynamics CRM for Outlook
7. Manage an Internet-facing deployment
- Plan authentication
- Install and configure an Internet-facing deployment
8.Maintain and troubleshoot a deployment
- Monitor Microsoft Dynamics CRM
- Update Microsoft Dynamics CRM