Microsoft Dynamics 365 for Retail Course Content
- Module 1: Set up and configure organizational parameters
- Module 2: Set up and configure Point of Sale
- Module 3: Set up and configure Products
- Module 4: Conduct Retail Activities
Module 1: Set up and configure organizational parameters
- Model an organization
- Configure retail parameters
- Configure workflows
- Integrate stores
- Manage retail channels
Module 2: Set up and configure Point of Sale
- Perform Point of Sale (POS) set up processes
- Configure POS terminals
- Configure barcodes and labels
Module 3: Set up and configure Products
- Configure basic product parameters
- Build product category hierarchies
- Create and manage catalogues
- Manage delivery modes
- Manage direct delivery
- Manage pricing discounts
- Connect vendor information to products
- Manage Retail Operations
- Generate retail information reports
- Implement customer loyalty schemes and gift cards
- Manage journals
- Manage inventory replenishment
- Manage a call centre
Module 4: Conduct Retail Activities
- Perform POS operations
- Manage sale orders
- Manage customers
- Manage drawer operations and daily operations
- Manage installment billing
- Manage returns and Return Merchandise Authorization (RMA) processing