- Customization in Microsoft Dynamics 365 of Sales & Customer Service (CRM) [81059AE]
- Companion Guide for course 81060AE Configuration in MS Dynamics 365 For Sales and Customer Service
1. Customization in Microsoft Dynamics 365 of Sales & Customer Service (CRM) [81059AE]
- Introduction to Customizing Dynamics 365
- Introduction to Dynamics 365 Solutions
- Entity and Field Customization Basics
- Addition Field Customizations
- Relationships
- Customizing Forms
- Business Rules
- View and Visualizations
- Customizing for Interactive Service Hub
- Customization for Mobile
2. Companion Guide for course 81060AE Configuration in Microsoft Dynamics 365 For Sales and Customer Service
- Configuring Dynamics 365 Module
- The Dynamics 365 Security Model Module
- Implementing Hierarchical Security Module
- Knowledge Management Module
- Introduction to Processes Module
- Business Process Flows Module
- Dynamics 365 and Office 365