Module 1: Get started with Dynamics 365 Commerce
- Introduction to Unified Commerce platform
- Dynamics 365 Commerce architecture
- Deployment of Dynamics 365 Commerce
- Hardware and peripherals
Module 2: Configure Commerce Headquarters
- Configure prerequisites and Commerce parameters
- Configure and maintain payment processing
- Configure Commerce Data Exchange (CDX)
- Configure delivery modes and charges
- Configure and work with statements
Module 3: Products and Merchandising
- Product information management
- Merchandising in Dynamics 365 Commerce
- Product recommendations and product discovery
Module 4: Retail Pricing
- Manage Pricing
- Manage discounts and promotions
Module 5: Loyalty and customer experience
- Customer Management
- Loyalty and affiliations
Module 6: Point of sale
- Introduction to POS
- Channel Setup
- Configure Cash and Shift management
- Worker Setup
- Point of Sale Setup
- Customer management at POS
- Transaction processing
- Inventory processing
- End of day processing
- Reporting
- Configure and work with Task management
- Test POS
- Maintain registers and devices
- Localization
Module 7: Configure and work with call centers in D365 Commerce
- Configure channel
- Configure Product Catalogs
- Configure Order Holds
- Create call center orders
- Configure call center directed selling
- Configure Returns and Refunds
- Configure continuity orders and installment billing
Module 8: Work with E-Commerce in Dynamics 365 Commerce
- Describe e-commerce core capabilities
- Configure an E-Commerce Channel in Dynamics 365 HQ
- Configure an E-Commerce site
- Configure and manage E-Commerce site content
- Describe & Demonstrate digital asset management
- Configure business-to-business (B2B) site
- Configure Ratings and reviews functionality
- Demonstrate E-Commerce Order Processing
Module 9: Manage order fulfilment and inventory in Dynamics 365 Commerce
- Configure and work with Stock replenishment
- Configure and work with Order fulfilment
Module 10: Work with D365 Fraud Protection
- Overview of Dynamics Fraud Protection
- Describe Dynamics Fraud Protection Services
- Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce