Business Etiquette Training

• Handle initial contact and business introductions professionally and confidently.
• Create and maintain an impression of credibility, power and efficiency during business meetings.
• Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone.
• Gain practical tips on handling the most important issues related to professional workplace attire.
• Follow key guidelines of proper written communication etiquette.
• Display proper attention to etiquette, protocol and manners of formal business dining.

• Recorded Videos After Training
• Digital Learning Material
• Course Completion Certificate
• 24x7 After Training Support

• Professionals
• Job Seekers
• Recent Graduates
• Managers and Supervisors
• Entrepreneurs
• Sales and Customer Service Representatives
• International Business Professionals

• Professional Experience: Some professional experience in a corporate or business environment can be beneficial, as it will provide context and make the course content more relatable. However, this is not mandatory, and the course is suitable for recent graduates and job seekers as well.
• Willingness to Learn and Improve: A positive attitude and a willingness to learn and improve one's skills are essential for getting the most out of this course.

• PR Tech Skills provides a globally recognized training certificate after successful completion of Business Etiquette certification course.

Module 1: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module 2: Understanding Etiquette

• Etiquette Defined
• The Importance of Business Etiquette

Module 3: Networking for Success

• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

Module 4: The Meet and Greet

• The Three-Step Process
• The Four Levels of Conversation

Module 5: The Dining in Style

• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solutions

Module 6: Eating Out

• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

Module 7: Business Email Etiquette

• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips

Module 8: Telephone Etiquette

• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell phone Do's and Don'ts

Module 9: The Written Letter

• Thank You Notes
• Formal Letters
• Informal Letters

Module 10: Dressing for Success

• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear

Module 11: International Etiquette

• General Rules
• Important Points
• Preparation Tips

Module 12: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations