Module 1: Servant Leadership
- Traits of a Servant Leader
- Challenges Faced by Leaders
- Leadership Under Challenging Times
- Servant Leadership and Organizational Growth
- Art of Delegation
- “ LEADERS eat Last” - Changing Mindsets and Leadership Styles
Module 2: Emotional Intelligence
- IQ Vs EQ
- Combating Challenges with Emotional Intelligence
- Art of Strategic Interpretation of a Situation
- How do you recognize people with high EQ
- Components of EQ
Module 3: Core Values
- Learning to Build Personal Brand & Trust
- Active Listening
- Integrity
- Teamwork & Coordination
- Collaboration & Productivity
- Building a Zero Tolerance Zone for Negative Traits
Module 4: Think Smart, Act Smarter and Speak like the Smartest
- Strategic Thinking
- Assertive Communication
- Creating a Win-Win Situation
- Dealing with passive and aggressive Behavior
- Reading People- Verbal and Non Verbal Language
- Art of Saying NO & Workplace Euphemism
Module 5: Feedback & Coaching
- Difference between Feedback and Coaching
- Understanding coaching principles and establishing trust
- Active listening and powerful questioning technique.
- Using the STAR model as a coaching and feedback technique to help
- Using the GROW model in goal setting and problem solving
- Understanding thinking traps and concept of “flow
- Learn to shine as a Mentor
- Constructive Feedback
- Task Specific Communication
Module 6: Conflict Resolution
- Thomas Kilmann Instrument
- Collaboration
- Compromise
- Accomodation
- Compete and Avoid
- Neutralize Emotions
- Circle of Want: What do I want: What do they want: What do we want.
- Benefits of Timely Conflict Resolution
- Road to Root Cause
- Forget and Forgive
- Digging Mutual Gains